Return & Refund Policy
Effective Date: September 10, 2025
At Ekram Original, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
●Returns are accepted only for defective, damaged, or incorrect items.
● Customized, altered, or made-to-order items are not eligible for return
● Returns are only accepted when the complimentary matching fabric earrings are included with the product.
2. Return Window
● You must raise a return request within 3 days of receiving your order.
● Requests made after this period will not be accepted.
3. Return Process
● Contact our customer service with your order details and photos of the item.
● Once approved, you will receive return instructions.
●The item must be unused, with original packaging and tags intact.
4. Refunds
● Once we receive and inspect the returned item, we will notify you of the refund approval.
● Approved refunds will be processed to your original method of payment within 7–10 business days.
5. Exchanges
● We offer exchanges only for the same item in a different size or color (subject to availability).
6. Shipping for Returns
● Customers are responsible for return shipping costs unless the item was damaged or incorrect.
7. Non-Returnable Items
● Gift cards, accessories, and clearance items are not eligible for return.
8. Contact Us
For assistance with returns or refunds, please contact:
📧 Email: contact@ekramoriginal.com
📞 Phone: 9090131513