Effective Date: April 10, 2025
At Ekram Original, we understand that sometimes plans change. Our cancellation policy is designed to be fair to both our customers and our business operations.
1. Order Cancellation by Customer
You may request to cancel your order within 12 hours of placing it.
Cancellations can only be made before the order has been processed or shipped.
Once the order is packed or dispatched, it cannot be cancelled.
2. How to Cancel
To cancel your order, please contact our customer support team immediately with your order number via:
📧 Email: contact@ekramoriginal.com
📞 Phone: 9090131513
3. Refund for Cancelled Orders
If the cancellation is approved, the full amount will be refunded to your original payment method within 7–10 business days.
Refund timelines may vary depending on your payment provider.
4. Order Cancellation by Ekram Original
We reserve the right to cancel orders due to:
Unavailability of stock
Payment failure or incomplete payment
Incorrect pricing or product information
Suspected fraud or abuse
If we cancel your order, you will be notified and refunded in full.
